Asynchronous Support & Coaching
Improve your website, online content, and marketing funnel with personalised guidance from an industry practitioner, without disrupting you busy schedule.
Conveniently chat with Marlon McPherson via voice note, text, and video recordings.
How to Get Started
Book Some Time
Reserve a block of time to cover our communications and any analysis that needs to be done.
Get Access
A private 1-1 group chat will be created and you’ll be sent an access link within 24 hours of booking
Ask Your Questions
Send your questions in the chat via text, voice note, or video/screen recording. Include access to your website if needed.
Get Support
I’ll reply to your questions in the chat and provide further guidance, feedback, or resources on your private resource page.
If I didn’t buy things like this, I wouldn’t have a clue where to start… really helpful
Benefits of Asynchronous Support
Because an asynchronous session means there’s no real-time or live communication, there are several benefits that can make it more effective.
👉More Convenience – you can get on with your day and communicate when you’re ready. No need to show up on a live call at all.
👉Clearer thinking – no need to rush your thoughts as you can take the time to formulate your questions and process the responses.
👉More Affordable – it generally costs less than live coaching sessions but can be just as powerful, if not better.
👉Higher Quality Feedback – I get the opportunity to look at things more closely and present a more measured response.
👉Avoid Social Anxiety – if you struggle with live calls because you’re shy or feel awkward, this makes your life easier.
What I Can Help With
Maybe you sell services, info products, an online course or membership. Or, you’re trying to grow your brand awareness with online content.
These are some of the things you can request.
Website feedback to help you improve user experience, lead generation, or sales (home page, sales page, or product page)
Guidance on content creation strategy and workflows to help you stay active and get more reach (video, podcast, or social media)
WordPress tools and plugins (for marketing, sales, and content delivery)
Using the Divi Theme and Page Builder for landing pages
Membership and online course setup guidance (Wishlist Member + Learndash)
Setting up and using FluentCRM and Fluent Forms to generate leads, make sales, and grow your email list.
Email strategy for automated lead follow-up, long-term nurturing, sales generation, and client onboarding.
Guidance on processes and tools for better workflows with marketing, productivity, and systems automation
Help solve common issues with specific wordpress plugins or themes
Analysis of your sales process and lead follow-up systems to help improve conversions and average order value
15-Minute Session
Great for a smaller request like website feedback or quick questions.
Communications via WhatsApp or Telegram.
Replies within 2 business days
15 minutes of asynchronous support and guidance from Marlon.
Private Resource Page
Access special notes, links, and other resources.
$40 One-time investment
30-Minute Session
Ideal for multiple smaller requests or several questions.
Communications via WhatsApp or Telegram.
Replies within 2 business days
30 minutes of asynchronous support and guidance from Marlon.
Private Resource Page
Access special notes, links, and other resources.
$60 One-time investment
60-Minute Session
Ideal for larger requests such as, workflow demonstrations or tech guidance.
Communications via WhatsApp or Telegram.
Replies within 2 business days
60 minutes of asynchronous support and guidance from Marlon.
Private Resource Page
Access special notes, links, and other resources.
$100 One-time investment
FAQ
Frequently Ask Questions
What happens after I book?
Once you place an order you’ll receive an email with information on how to send your questions/requests.
Within 1 business day, I’ll invite you to a private chat where we can communicate via voice note or text.
How does the time get used?
Each communication you send and receive will count towards the time.
Also, any tasks such as behind-the-scenes analysis, document review, or other related activities carried out on your behalf, will count.
What if I need more time?
If you run out of time during a session you can book another session and continue from where you left off as your chat history and resources page will be saved for 30 days from your last session.
Is there a guarantee?
Because I don’t have complete control over your operations, I cannot guarantee specific results. However, I have years of extensive experience in website strategy and digital marketing, and actively manage client projects.
Your success means a lot to me and I will do my best to ensure that you are satisfied with our time together.
How do I give you access to my website?
You can add me as a user to your WordPress website or use a temporary access plugin to generate an access link. Instructions will be provided after booking.
How do I send you a screen recording?
You can use an app like Loom to record your entire screen or a window and share the link to the recording.
If you do not have access to a tool, I can send you a link to request a screen recording video without having to create an account.
How can I talk with you live?
You may purchase a Live Support Session where we can talk via video conferencing using Zoom or a similar app.
See the services page for more details.
Will you make changes to my website for me?
In some cases, I will log into your WordPress website to look at an issue or check your settings. I will then send you a recording explaining what to do.
If you wish for me to make changes I prefer it to be a development site or a staging site (a copy of your real site). This way your live operations don’t get disrupted.
If I must make changes on a live site, you must take full responsibility for any disruption or issues that may occur during the process.
Do you offer refunds?
If I see that you have requested something that is outside of my expertise or something that I cannot offer, I’ll promptly refund you.
If a session has already started then refunds are at my discretion.
My priority is to help you solve problems and ensure you are happy with the outcome, so I will go out of my way to deliver before considering a refund.
My site is down or broken, can you fix it?
I only offer troubleshooting of minor issues that are related to a specific plugin or theme that I cover.
Major issues would require a separate service where I would have a developer diagnose and fix any issues. In such cases, you can request a quote.
Note that this would likely take several days and therefore not suitable for emergencies.
Is this for you?
This is for you IF…
- You want to improve your online presence, customer experience, and business processes
- You want guidance and don’t want to waste a lot of time going round in circles
- You’re willing to take constructive criticism or feedback
- You’re an action-taker and very motivated