We provide updates to a number of premium plugins that we supply such as those from Elegant Themes for example, at no extra cost using our own licenses. You will need to have a valid licence for any other premium plug-ins to receive updates.

We also test updates to your website for any issues due to potential plugin conflicts and manage the update process to help prevent down time.

We generally do updates at least once a week. If there are security updates we roll those out more quickly. 

We sometimes hold off on some feature-based updates to make sure there are no major side effects before we apply them. If an update has a problem, we can roll back to a more stable version until the plugin developers fix any issues.

We take regular backups of all your site files and database and store them securely in our private cloud which is independent of your host.

If something was to go wrong such as deleting important files or somehow your site crashes or vanishes, if your hosting provider cannot restore from their backups we can help you restore from our previous backups. 

We keep backups for up to 30 days and you can also request a downloadable copy of a backup should you need it.

These are to help keep your site secure from malware, hacking and other security threats.

If your care plan includes this, we use professional security tools to block attacks and run automatic checks to highlight vulnerabilities.

We do basic security scans in all plans.

The simple answer is no… and no-one else can guarantee this.

This is because there are always new and ongoing security threats that can be unpredictable.

In the unfortunate event that your site gets hacked, we may either help you roll back to an older backup, or, depending on your plan, we can provide automatic malware scans and basic cleanup to rid your site of any infected files.

If your site requires more advanced cleanup, you can hire us to take care of the process for you starting at £299 for an advanced clean up with a 24-48hr turn around. Of course you can also decide to handle this by hiring an independent specialist on your own.

These are requests made by you to have something done on your website and have the following limitations: 

• Each request must not take more than 15 mins (ask just to be sure)
• They can only be used for content changes such as editing or adding some text, or making other on-page changes such as swapping out an image.
• Tasks must be emailed to us and we aim for a turn-around of 2 business days, although mostly we can do same-day.

If you’ve exhausted your requests you can purchase Service Credits to be used for additional tasks. The minimum usage is 1 service credit (1 hour) per request.

Unless stated in your plan, the following are not included:

• Any design, development or marketing services
• Advanced hacked site or malware clean-up
• Anything else not explicitly mentioned

We may sometimes include bonuses as an additional way to add even more value to our packages. They are not a core part of the packages and can change, but also based on demand, they could become a more permanent fixture.

Before we can take on your WordPress website we have to clean it up first. We will charge our full clean up fee (from £299) and once this done we get you setup and protected.